Troubleshooting Guide

Common Issues

This section will be expanded as we identify recurring issues.

Connecting

If you are having trouble connecting to your device, or a simulated stream, please refer to our Connections Guide

Visualization

If you are having trouble visualizing data in Foxglove, please refer to our Point Cloud Visualization Guide

Getting Help

If you’re experiencing problems with the Voyant SDK or device:

  1. Check for Updates: Ensure you’re using the latest version of the SDK, as issues may have been resolved in newer releases. You can find the latest available release in our SDK repository: voyant-sdk/releases/latest.

  2. GitHub Discussions: For general questions, sharing experiences, or requesting features, please check for or open a discussion in our SDK repository: voyant-sdk/discussions

  3. GitHub Issues: For bug reports, please check for or open an issue in our SDK repository: voyant-sdk/issues

  4. Contact Support: For urgent issues or problems with your device, contact our support team directly: support@voyantphotonics.com

When reporting an issue, please include:

  • SDK version
  • Operating system
  • A detailed description of the problem
  • Steps to reproduce the issue
  • Any error messages or logs

API Stability Notice

Remember that this API is currently in an early development stage. All v0.x.x versions should be considered developer previews. Breaking changes may occur in minor releases and will be documented in our release notes.

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